Shipping & Returns

KOORELOO AUSTRALIA DELIVERIES

Orders placed after 12:00 midday will be shipped within the next business day.

Standard Australia wide delivery - $9.95AUD
Estimated delivery time is 1 - 5 business days.
Standard international delivery - $39.95AUD
Estimated delivery time is 5 - 10 business days.

 

TRACKING:

All orders require a signature on delivery, therefore please ensure your delivery address is attended during business hours. Business addresses are preferred. Once dispatched a unique tracking number will be provided by email.

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RETURNS

We hope you are delighted with the products you purchase from us, but if, for any reason you want to return anything, we have a simple procedure.

Your right to cancel/return an order starts when the order is placed and ends 14 calendar days after you have received your goods. You must either ensure that the goods are received by us within this 14 day period or notify us in writing, or email us at sales@kooreloo.com.au. If you have notified us of the intent to return goods within this 14 day period, you have a further 14 days from the date of cancellation to return any items. Returns arriving after this 14-day period may or may not be accepted at our discretion.

We will not accept returned or exchanged items that are older than 12 months OR are 'well loved.' 

Simply ensure that they are well-packaged, as we cannot be liable for any returned items damaged in transit, and enclose a copy of your order confirmation with a clear indication of whether you would like a refund or exchange. Please note: The returned item is your responsibility until it reaches us. For your own protection, we recommend that you package your items well and use a signed for service to return them to reduce the risk of damage or loss in transit. Always keep a copy of your proof of postage.

We can only exchange goods for those of the same value and all refunds will be made to the card/payment method used at the time of purchase.

If you buy into this product there is an understanding that the bag will show signs of wear and tear over time. It is made of fabric which makes it durable but not indestructible.

We will issue a full refund on receipt of the returned item, or exchange the item for a different one if preferred (only if available). 

Returns Address:

Kooreloo Australia

Suite 6, 345 Pacific Highway

North Sydney, NSW, 2060

Australia

Only products purchased from our online shop (www.kooreloo.com.au) should be returned to the address above. Products purchased from anywhere else should be returned back to the original place of purchase.